HR Tech as a Driver of Quality Employee Experiences
HR Tech as a Driver of Quality Employee Experiences
Technology has become a critical agent of change for the human resources function. Improved efficiencies and greater accuracy in basic but essential requirements – benefits and payroll management and compliance tracking – may be the least of the benefits.
Even more exciting is its role driving the optimal employee experience, critical during a time of shifting expectations of jobs and an organization’s purpose, brand and culture. Technology can deliver in truly novel ways. One firm designed an app that recruited staff to teams based on their passion for particular projects. Success rates and participation skyrocketed.
The challenge for HR is to tie the tech strategy to the employee experience. That takes a hard look at the add-ons to the basic tech stack – recruitment support and workforce management, for example – to see how engagement is encouraged. How is employee connectedness to HR tech cemented? A user-friendly, trusted process for engaging with the technology must be built for the optimal employee experience to be delivered.
The importance of that connection can’t be underestimated. At any time, the average person has at least three devices connected to the Internet; by 2030, 75% of jobs are expected to require employees with digital skills.
Organizations can seize the future by identifying where HR tech can support an employee experience that exceeds their expectations.
- Websites are a start. Are hiring posts and the experience behind the hiring process easy or complicated and time-consuming?
- Technology supporting onboarding can facilitate messaging about new co-workers, day-to-day work assignments and payroll and benefits.
- Real-time feedback tools enable HR to identify and triage employee concerns.
HR technology has an outsized influence on the employee experience. Getting there takes the thoughtful integration of HR tech and employee engagement strategies tied to the overarching mission, vision, and values.
About the author
Nicole Floyd, CPA, SPHR is executive vice president and employee benefits sales leader at global insurance brokerage Hub International. She has more than 25 years of experience in insurance, financial management, human resources, sales and international business.
